This unprecedented lockdown situation has severely impacted our Business Continuity. Emails promoting a plethora of Work from Home solutions are flooding our inboxes. I have a counter viewpoint that we can’t ignore.
I am writing this blog from an MSME owner’s perspective who is exploring the provision of Work from Home capabilities for Business Continuity. Please check these common mistakes.
Mistake 1
Over-Spending: Work from Home for Majority of Workforce
The lockdown hangover will provoke all of us to overinvest or overspend in work-from-home provision for the majority of our workforce. I logically believe that a maximum of 20% of MSMEs’ workforce can work from home. Before you decide to overinvest in Work from Home provisions (laptops, cloud, leased lines, virtual servers, VPN firewalls, remote licenses, etc.), please relate to this point. The majority of your workforce does not have an office-like environment at home, read air conditioning, privacy, ambiance, and bandwidth. They may be living in cramped spaces in joint families. Efficiencies and productivity would be drastically different when they work in an office and work from home.
Mistake 2
Lack of Clarity on Job Profile
In our rage to ensure business continuity, we may try to provide work from home for every employee. Please understand that many of your employees’ job profiles require you to oversee, inspect, monitor, control, and troubleshoot the activities hands-on by being at the place. It is worthless and futile to provide work-from-home for activity-dependent employees. Remember, lockdown means no activities.
Mistake 3
Advice by Underqualified people on the use of compromised tools
Many MSMEs resort to TeamViewer, AnyDesk, Ammy, and RDP to work from home. It can be disastrous. By doing so, you are inviting ransomware through the backdoor. Remember, lockdown is temporary, but data loss is permanent. Never use these tools without proper security provisions.
Mistake 4
Negligence towards Information Security
Your data can be your business secrets, technologies, formulations, designs, drawings, and intellectual properties you have invested in over the years. You might have signed non-disclosure agreements with your customers to assure them of the privacy or confidentiality of their data, technology, information, and IPR. You can’t allow access to these digital assets on employees’ personal computers at home. You cannot load your data on a cloud server that is accessible to anyone from anywhere. This data is vulnerable to leakage or theft through USBs, Emails, and the Internet. Your work-from-home provisions must respect and balance this reality.
My Advice
We know this better because we were in this business before the pandemic. Please check the points below.
These cost-effective solutions offer utility, Security, and Convenience for your work-from-home provisions.